Credits and billing
Find your account's access, credit balance, payment method, and available billing controls.
Your account's plan and available billing controls are shown in Settings → Billing after you sign in. Check that page for your current access and balance; not every account has a credits-based plan or permission to manage payments.
See your access and balance
The ArchDev access card says whether access is active and whether it comes from your personal account, your organization, or both. Billing accounts, when visible to you, show a plan lifecycle, payment-method status, and any credit balance. A balance may temporarily say Pending while promotional credits are issued, or Unavailable if the balance cannot be loaded; neither is a confirmed zero balance.
A credit balance is spendable on model-backed ArchDev features for accounts that use credits. It is separate from a risk grade and from your coding agent's own subscription or provider billing. The controls and amounts available to you depend on the plan shown in the signed-in app.
Manage organization credits
Organization billing administrators with active access can buy a credit package from Settings → Billing. Choose the amount shown there, select Buy credits, and complete the purchase in hosted Stripe Checkout. When you return, the app checks for confirmation; a redirect by itself does not prove that payment settled. Your balance may take a moment to update.
Administrators can also add or change a payment method and choose whether to enable Automatic top-up. Top-up buys the selected package when the balance drops below the chosen threshold; enabling it requires a payment method that has finished setup. Adding a card does not, by itself, enable automatic top-up. Check the saved switch and threshold in Billing before relying on them.
If your organization provides your access but you are not its billing administrator, billing details may be hidden. Ask an organization billing administrator to check the account. Personal billing information can appear as read-only; the purchase and automatic top-up controls shown here are for manageable organization accounts.
If something looks wrong
- No active access: Billing shows no purchase or plan-management controls. Verify that you signed in to the intended account or ask your organization administrator about access.
- A purchase has not appeared: Return to Billing and allow the balance to refresh. The checkout return page may arrive before payment confirmation; do not assume a credit grant from the redirect alone.
- Payment method says Confirming or Unavailable: Wait for confirmation or use Retry payment method status. Automatic top-up cannot run until the method is ready.
For an account-specific billing question, contact the team. Do not send payment card details or secrets in a support message.